A service outage that has been causing connectivity problems since this morning is being looked into by Wyze Labs.
The company attributed today’s camera and login problems to an AWS connectivity issue in an incident report that was published at 6:31 AMPT.
” We are aware of a problem with our AWS partner that has hindered login and impacted device connections.” As we collaborate with AWS to fix the problem, we are taking steps to mitigate it on our end, the company said.
After working all day to get all cameras back online, Wyze announced hours later that it was still monitoring device connection recovery and advised customers who were still having problems rebooting or having power-cycle issues with their devices.
However, it also stated that while looking into what it calls a “possible security issue,” the Wyze app’s” Events” tab will be temporarily disabled.
According to Wyze CMO and cofounder Dave Crosby, there was an outage this morning caused by a problem with our partnerAWS.
” While we look into a potential security issue, we are now restricting access to the Events tab. Cameras are starting to come back online for live viewing. We sincerely apologize and will do our best to quickly recover your cameras! We’ll also discuss the findings of our inquiry.
Some users have reported seeing other users ‘ video feeds under the Events tab in the app, though Wyze has not specified what led to this investigation.
One customer remarked,” My sister texted me in a panic because her app is showing someone else’s feed,” and others suggested turning off the cameras until these ongoing problems were fixed.
When BleepingComputer contacted a Wyze spokesperson earlier today, they were not immediately available for comment.